jaya9's Privacy Policy
Here is our full commitment on how your personal information is collected, what it is used for, and how it is kept secure.
Introduction and Scope
jaya9 treats the privacy of its users as a top priority. This Privacy Policy explains what personal information is collected from you while using the jaya9 platform, how that information is processed, how long it is stored, and under what circumstances it may be shared with third parties.
This policy applies to jaya9's website, mobile application, and all related services. By creating an account on jaya9 or continuing to use the platform, you are considered to have accepted the terms of this policy. This policy acts as a supplement to our Terms and Conditions and both documents should be read together.
If you disagree with any part of this policy, please stop using the platform and contact our support team.
Information We Collect
jaya9 collects only the information necessary to provide services, manage accounts, and process transactions securely. We may collect the following categories of information:
2.1 Identity Information
- Full name, date of birth, and nationality
- National ID or passport number (for identity verification where applicable)
- The user's chosen username and password (encrypted when stored)
2.2 Contact Information
- Email address
- Mobile number (for verification in transactions via bKash, Nagad, or Rocket)
- Postal address (where applicable)
2.3 Financial Transaction Information
- Deposit and withdrawal history
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Transaction amounts and timestamps
2.4 Usage Information
- IP address, browser type, and operating system
- Time spent on the platform, pages visited, and click patterns
- Device identification information and cookie data
How We Collect Information
jaya9 collects information in several ways. Direct collection occurs when you register an account, make a deposit or withdrawal, contact the support team, or take part in a promotional activity. Automatic collection occurs through browsing sessions, cookies, and log files.
Cookies are small text files stored on your device. They are used to improve platform functionality, remember your preferences, and analyse user experience. You can control cookies through your browser settings, but disabling cookies may limit some features of the platform.
Purpose of Using Information
jaya9 uses the information collected for the following purposes:
- Account management: To handle registration, verify login, and ensure account security.
- Transaction processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Service improvement: To identify platform issues, build new features, and improve user experience.
- Communication: To send account-related notifications, transaction confirmations, and security alerts.
- Fraud prevention: To detect unusual activity and keep user funds secure.
- Responsible gaming: To identify patterns of excessive play and provide assistance when needed.
jaya9 never sells your personal information to third parties. As part of our responsible gaming policy, user behaviour data is analysed to provide timely support to those showing signs of problem gambling.
Information Sharing and Disclosure
jaya9 may share a limited amount of your information with third parties in specific circumstances, as follows:
5.1 Service Provider Partners
Third-party providers engaged for payment processing, data hosting, and technical support may access limited information. They are bound by strict confidentiality agreements and are required to use the information only for the designated purpose.
5.2 Legal Obligations
If jaya9 is required to disclose information under applicable laws of Bangladesh or pursuant to a lawful directive from a competent authority, it will do so. jaya9 bears no liability for such disclosures.
5.3 Fraud Investigations
If there is suspicion of fraud, money laundering, or any other illegal activity on an account, relevant information may be shared with the appropriate authorities.
Data Security Measures
jaya9 applies industry-standard security technology to protect your information. Our key security measures are:
- SSL encryption: All data exchanged between the website and app is encrypted using SSL technology.
- Password hashing: Your password is never stored in plain text — it is converted and stored using an advanced hashing algorithm.
- OTP verification: Mobile OTP verification is mandatory for sensitive actions (such as changing a password or making a withdrawal).
- Access controls: Only authorised staff have limited access to necessary data, and all access is logged.
- Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but it is not possible to completely eliminate the risk of data theft. If you suspect a security incident, please notify our support team immediately.
Data Retention Period
jaya9 retains your information for as long as your account is active. Even after an account is closed or becomes inactive, certain information may be retained for a defined period due to legal or business requirements.
Financial transaction records are kept for an extended period, as they may be required for legal purposes. Once the retention period has passed, data is securely deleted or anonymised.
User Rights
As a user of the jaya9 platform, you have the following rights:
8.1 Right to Access
You may request at any time to find out what information we hold about you.
8.2 Right to Correction
If any information in your profile is incorrect, contact the support team to have it corrected. Identity verification may be required to change your name or date of birth.
8.3 Right to Deletion
In certain circumstances you may request that your data be deleted. However, some information may need to be retained due to legal obligations or ongoing investigations.
8.4 Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or messages, you can easily opt out by informing the support team. Opting out of important account notifications is not possible.
Protection of Minors
All jaya9 services are for persons aged 21 or older only. We do not knowingly collect information from or allow account creation by anyone under the age of 21. If information belonging to a minor is found, it will be deleted immediately and the account will be suspended.
Detailed information about jaya9's social responsibility and ethical gaming commitment can be found on our About Us page.
Third-Party Links and Services
The jaya9 platform may include connections to third-party game studios (such as Evolution, Pragmatic Play, PG Soft, JILI) and payment services. These third parties have their own privacy policies and jaya9 is not responsible for how they manage information. You are advised to read their respective policies before using their services.
Policy Changes
jaya9 reserves the right to amend this Privacy Policy as needed. For significant changes, a notification will be sent to the registered email address or clearly announced on the platform. The last-updated date will always be shown at the top of this policy.
Continuing to use the platform after changes have been made means you have accepted the updated policy. If you have any questions about this, answers to common questions are available in our FAQ section.
Contact Us
If you have any questions about this Privacy Policy, or wish to request correction or deletion of your data, please contact our support team. Our support team is available 24 hours a day, 7 days a week in both Bangla and English.
- Live Chat: Get instant help directly via live chat from any page on the platform.
- Email: [email protected]
Our goal is to respond to your requests quickly and effectively.
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